Shipping policy

This policy applies to domestic (Australia) orders only. By ordering from this store, you accept the policies contained herein.

FREE SHIPPING ON ALL ORDERS

We offer FREE standard shipping on every order delivered within Australia — no minimum spend, no hidden fees. What you see at checkout is what you pay.

HANDLING & TRANSIT TIMES

Order cut-off time is 08:00 PM AEST (UTC+10). Orders placed after this time will be processed the following business day.

Please note: Delivery timeframes are estimates only and may be extended during peak periods, public holidays, or due to customs processing. We will notify you of any significant delays.

Change of Address

We cannot change the delivery address once your order is in transit. If you need to update your delivery address, please contact us within 24 hours of placing your order at support@lumedesigns.com.au.

Cancellations

If you change your mind before your order has been dispatched, we are able to accept cancellations at any time. If an order has already been dispatched, please refer to our Refund Policy.

Parcels Damaged in Transit

If you find a parcel is damaged in transit, please reject the parcel from the courier if possible and contact our customer service team immediately with photos of the damage.

Sales Tax

All prices displayed on our website are inclusive of GST as required by Australian law.

Order Confirmation

You will receive an email confirmation once your order has been placed. If you do not receive confirmation within 24 hours, please check your SPAM/JUNK folder before contacting us.

For returns, please visit our Return Policy.

Business Address: 7 Liberator Drive, Mitchell Park, Victoria 3355, Australia
Email: support@lumedesigns.com.au
Support Hours: Monday–Sunday, 9am–8pm AEST